Not able to check data usage

@XfinityJorge​ yes, this happens to all the apps. I couldn’t check my data usage either on my phone or on my iPad. 

Thank you so much for the response and for confirming that for us. Please send us a private message @user_05c665 so we can see what is going on since this impacting your app experience. Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Peer to peer chat" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

Why is there no direct answer to why we can't no longer view our Data Usage, it's seems when you try to get an answer you get danced around by the Help Tech pretending not to know what you mean.

I'm ready to tell Xfinity to take a hike.  Something tells me they don't what you to monitor Data Usage "O" gee, I wonder why !

@user_50e51e Remember to stick to the original topic that was stated by the person who started the thread. If you have a suggestion or comment that is on a different topic, please start a new thread within the appropriate forum.