No Wifi Tab or devices listed in app

Attempting to manage my modem settings through the xfinity app. There is no Wifi tab at the bottom. All I can see is "You're no longer with Xfinity". This statement is false as I still have internet access and have never missed a payment or canceled my service. However, cancelling my service is becoming appealing.

App has been uninstalled/reinstalled twice, modem also reset.

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XfinityJeniece

Official Employee

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3.7K Messages

19 days ago

Hey there, @user_i8749f, thanks for reaching out through Xfinity Forums regarding the Xfinity app. Did you recently move or make any changes to your services that would cause the app to not recognize the modem as active?

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user_i8749f

Visitor

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2 Messages

No. Have not moved since service was started.

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14 days ago

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XfinityBenny

Official Employee

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1.3K Messages

@user_i8749f Got it, thanks for confirming. Let's make sure you're signed in as the primary user that can access that section of the app successfully. Follow the steps here https://www.xfinity.com/support/articles/primary-and-secondary-accounts to ensure you're the owner or the manager, or switch to it if it's not. That'll grant you full permissions on network settings in the app.

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12 days ago

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Xfinity App

user_i8749f

No Wifi Tab or devices listed in app

XfinityJeniece

user_i8749f

XfinityBenny

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