I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
Hello @user_f7fs6b, and thanks for pointing that out. Unfortunately advanced support features for certain functions do require the app to handle them.
Official support for Android 11 was ended February 5, 2024, by Google.
This does mean they stopped providing security updates for it as of that date.
While we have continued to update the Xfinity App to allow it to function with Android 11 up until recently, we are no longer able to do so and continue to guarantee your account security.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
That's a great idea, but a simple pin code would not necessarily cover all the potential security vulnerabilities nor meet requirements for SDK components utilized within the App that need to be met for services that include things like payment processing and protecting Personal Information for our customers from other applications that could potentially be released on the Android platform designed to exploit them.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
I AM LIVID!!!! I Have spent days on the phone trying to figure this out! How dare any company remove our ability to use this app, without notice, for a very reliable operating system like Android 11. This is ridiculous and you need to put it back!!! Everybody doesn't have to buy a new phone just to use an app on a service they pay for! I cannot control my children's devices without the app!!! AND you need to train your customer service representatives to know what the actual problem is instead of having customers spend days on the phone With no guidance except to call Samsung. This combatability issue needs to be returned. There is no reason to disenfranchise all these customers because they use an older, very good phone. Ridiculous. Who is in charge of this???
@user_n55n5e It is indeed ridiculous. We were told on this forum that we can do the same things on the website but that is simply not the truth. NOT ALL app features are available on xfinity.com and Android 11 is not exactly stone age technology so why can't they just upgrade the darn app..
@user_n55n5e What you describe is typical every time I have some sort of problems. They not only do not know the answers but are not willing to admit that they don't know [Edited: "Inflammatory"] Sometimes they say they will get the solution and call me back but usually never do making me have to start all over again.
Dr01083
Visitor
•
3 Messages
26 days ago
I'm having the same issue. The app was working, then suddenly was not compatible with my android 11 devices (any of them). What happened to the app?
23
user_mr3uf4
Visitor
•
1 Message
23 days ago
What are the non-Android/iOS options that are available to us? I am assuming a browser will do the same, if it is on the same network.?.?
11
0
user_n55n5e
Visitor
•
1 Message
1 day ago
I AM LIVID!!!! I Have spent days on the phone trying to figure this out! How dare any company remove our ability to use this app, without notice, for a very reliable operating system like Android 11. This is ridiculous and you need to put it back!!! Everybody doesn't have to buy a new phone just to use an app on a service they pay for! I cannot control my children's devices without the app!!! AND you need to train your customer service representatives to know what the actual problem is instead of having customers spend days on the phone With no guidance except to call Samsung. This combatability issue needs to be returned. There is no reason to disenfranchise all these customers because they use an older, very good phone. Ridiculous. Who is in charge of this???
2