I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello @user_f7fs6b, and thanks for pointing that out. Unfortunately advanced support features for certain functions do require the app to handle them.
Official support for Android 11 was ended February 5, 2024, by Google.
This does mean they stopped providing security updates for it as of that date.
While we have continued to update the Xfinity App to allow it to function with Android 11 up until recently, we are no longer able to do so and continue to guarantee your account security.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
That's a great idea, but a simple pin code would not necessarily cover all the potential security vulnerabilities nor meet requirements for SDK components utilized within the App that need to be met for services that include things like payment processing and protecting Personal Information for our customers from other applications that could potentially be released on the Android platform designed to exploit them.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Dr01083
Visitor
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3 Messages
10 days ago
I'm having the same issue. The app was working, then suddenly was not compatible with my android 11 devices (any of them). What happened to the app?
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user_mr3uf4
Visitor
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1 Message
7 days ago
What are the non-Android/iOS options that are available to us? I am assuming a browser will do the same, if it is on the same network.?.?
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