1 Message
My Xfinity App is only Showing the Overview and Account tabs
I'm trying to get into my app to activate my service, everything tells me to click on the "Get Started" button, but it's not there. Only a notification saying my bill is past do, which I have already paid.
I already ordered a new plan, but how am I supposed to activate it without having the "Get Started" option???? This is seriously aggravating me
XfinityArmand
Official Employee
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1.9K Messages
1 month ago
Thank you so much for taking the time tor each out to Xfinity Support. We are so glad to hear from you and want to help in any way that we can to ensure that you get activated and running. No worries! You've reached out to the right team to get thins handled. Can you tell me if you ever received a confirmation email including your account details? Please feel free to shoot us a private message with that info when you are ready to proceed.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_p487ol
1 Message
1 day ago
I had to download the latest iOS update and Xfinity app for my iPhone and it worked then.
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