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user_yhiyag
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Wednesday, July 23rd, 2025 6:30 PM

My iPhone doesn't support most recent update of Xfinity App

I'm trying to access my router (Gateway XB8) to manage my network settings, but I have an older iPhone 8 that will no longer support anything after OS 16.7.11, and the app is telling me that I need OS 17.2 or later. 

Other than upgrading my phone (which isn't an option at the moment), what are my options for managing my network settings without the app? 

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5 hours ago

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XfinityMarshante

Official Employee

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758 Messages

5 months ago

Hello @user_yhiyag, Thank you for taking the time to leave a post.  You can manage your network settings on the Xfinity site under Internet, and you can also log into the modem using the admin tool.  I have also attached an article with steps on changing your Wi-Fi network name and password. 

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user_d.a.v

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1 Message

5 months ago

To be clear - you are stating that the newest update to the Xfinity app *CAN'T* be used on iPhone 8s? Correct?

That doesn't seem very customer-centric, unless I buy a newer iPhone. Not very Comcastic.

[Edited: "Personal Information"]

(edited)

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XfinityJeniece

Official Employee

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3.6K Messages

Thanks for that feedback, @user_d.a.v. I will make sure that your feedback is submitted as we are always looking for ways to improve the customer experience. You can still use the Xfinity website to view and manage all of your account information! Let us know if you have any additional questions. We are happy to help!

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5 months ago

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twmuse

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6 Messages

@user_d.a.v​  Actually this is very Comcastic, I just ran into this issue also, Xfinity app supposed to make life easy, but nope only if you get the newest stuff from comcast and pay more for that, not a surprise been with them for over 20 years and pay far more for all services than someone who just signs up. as soon as the new lines get put in here may be time to change providers.

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5 months ago

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XfinityVianney

Official Employee

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twmuse

We know this has been frustrating for those who have encountered this issue as well. That said, you can still manage your network and account directly on the Xfinity website. Additionally, our team is always here to help. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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5 months ago

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ffxx

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8 Messages

4 months ago

Yea the website is not equivalent to the app, which is broken for no reason.

Tried to get around it with bluestax but its also not supported version.

More important with recent xb8 bugs breaking 2.4ghz connections requiring router reboots.

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user_31nbdm

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1 Message

4 months ago

Totally weak. Have an app that worked on the ipad now I have to admin in. Do better. 

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user_2r9ewo

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1 Message

It is worse than that.  There are some router settings that can not be modified without the app as far as I can tell.  Like the port forwarding / port triggering.  Contrary to the nonsense claim that "Managing your home network settings is now easier than ever", it actually appears impossible.  Unless you fork out a $1000 or more to get a new phone just to manage your Xfinity router.  I see the statement "you can still manage your network and account directly on the Xfinity website", so maybe I am missing something.  How do I manage my router from the Xfinity website?

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4 months ago

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user_7ia23v

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2 Messages

I am having the same issue.  I think 'they' (xfinity) doesn't want to invest in the resources to create an app that would work on the Mac desktop.  It's still apple, just not a phone, but I guess that takes too many resources.  I have os 16, and, yes, it requires 17 -- just one step away . :-( The new lines are in my street and we have the road bumps to remind us -- maybe it's time to cast off Comcast 

Thanks for taking the time to post -- so I'm not alone.

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5 hours ago

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user_7ia23v

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5 hours ago

It's time to comCASToff because I have the same issue -- iphoneSE OS16, can't get 17, can't do anything on the app.  Fortunately I had the app on my ipad and was able to log into that, but then after a while it kicked me off and said that I needed to upgrade -- fortunately none of the devices were paused at that time -- trying to get my son's wifi to pause so he doesn't game till 2 a.m. and miss school next day. 

Thanks for posting -- it's frustrating but at least I'm not the only one. 

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