Hello. I have recently purchased my modem and I’m currently trying to activate it. Step 1 of the activation process tells me to install the Xfinity app and log in. The problem is, the app won’t allow me to log in. Whenever I try, I’m met with “Sorry, we’re having troubles.” I have exhausted all options. Deleting and reinstalling the app. Trying the app on different phones. Nothing is working. I need to be able to use the app in order to activate my modem in the first place and this is ridiculous. Then customer service isn’t a help, I’m told that my modem is offline. I KNOW that the modem is offline, it isn’t activated in the first place. How can I activate my modem without the app working and or is there an alternate way to get the app to work?