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user_db204c
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Visitor

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10 Messages

Wednesday, June 18th, 2025 1:41 PM

Mobile data usage missing from app

All of a sudden, the mobile usage data feature is missing from the Xfinity app. I have spoken to four chat agents and they could not help me. How do I fix this problem since no one will call you. It is very frustrating to explain an issue four times and get nowhere.

Question

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Updated 

1 day ago

131

7

CharlesLarry

Regular Visitor

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8 Messages

5 days ago

Me too. Very frustrating. Please restore this functionality!

0

0

Abc16

Visitor

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3 Messages

4 days ago

App maintenance in progress according to technical support. They mention that it will take a few hours

1

user_db204c

Visitor

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10 Messages

Thanks for info. I noticed issue last night. 

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4 days ago

0

CharlesLarry

Regular Visitor

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8 Messages

4 days ago

I found a workaround, but you have to go through a lot of screens to get there:  1) Open the app and go to billing; 2) scroll to bottom of page and open Xfinity Assistant; 3)  Scroll down till you find Xfinity Mobile and tap it; 3) choose View my Xfinity mobile bill and tap it; 4) It will go through a "gathering your information" thing; 5) when that loads, scroll down to View Current Cycle; 6)  Click the down arrow next to "my data" and it will show you how much data you've used for the current period.  Sure do hope they restore the one tap option for this!  Where was their quality control when they rolled out this app update?

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user_kghppd

Visitor

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1 Message

4 days ago

This was very helpful. Hopefully Xfinity will fix the issue.  I look at my mobile data usage about every other day to make sure I don't go over or have to adjust my plan for that month.  Thanks again

1

0

creepycat1

Regular Visitor

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5 Messages

called yesterday 6/18 and tech support didn't know why. today 6/19 1300 hrs mobile data still missing from the xfinity app!!!!!

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3 days ago

0

creepycat1

Regular Visitor

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5 Messages

3 days ago

under services - xfinity mobile is now missing also - no data 

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0

XfinityAmira

Official Employee

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4.2K Messages

Hi creepycat1! Thanks for taking the time to visit our Xfinity Forum. I am sorry to hear that you also experienced your mobile data usage missing from the app. To confirm, has this now been fixed on your end as well? 

 

Please let us know at your convenience. Thanks! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

0

XfinityGabriel

Official Employee

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2.4K Messages

3 days ago

 

user_db204c, Hi there! Thanks for reaching out. I know how important it is to monitor your mobile data usage with the app. I am sorry to learn about this experience with the feature missing. We are the right place to go for help from a team of experts over social media. Another great way to check your data usage each month is by logging into your mobile account here to view your monthly data usage in the My Data section of the Activity page online. Please let me know if this helps.

 

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Abc16

Visitor

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3 Messages

Yes we are already aware of the online option. But the question is what about the ability to continue to view the mobile account information on the app?  Why has it suddenly disappeared without any warning?  When can we expect it to return?  Technical support indicated that it would return in 2 hours, but that was days ago. Thank you. 

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3 days ago

0

user_96f780

Visitor

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1 Message

2 days ago

Marketing scam? If we can't track data usage, it will be easier for exceeding limits. EXTRA CHARGES!

4

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Abc16

Visitor

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3 Messages

Everything back to normal on the app. I just checked now. 

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2 days ago

user_db204c

Visitor

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10 Messages

Same here! So glad it’s fixed. 

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2 days ago

0

XfinityMartyR

Official Employee

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2.3K Messages

 

user_db204c Thanks for letting us know! I'm glad the issue has been resolved. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 days ago

0

XfinityJeniece

Official Employee

 • 

3.2K Messages

Happy to hear that everything is working properly for you now. Is there anything else we can assist you with while we have you on the Xfinity Forum?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 days ago

0

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