Visitor
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10 Messages
Mobile data usage missing from app
All of a sudden, the mobile usage data feature is missing from the Xfinity app. I have spoken to four chat agents and they could not help me. How do I fix this problem since no one will call you. It is very frustrating to explain an issue four times and get nowhere.
CharlesLarry
Regular Visitor
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8 Messages
5 days ago
Me too. Very frustrating. Please restore this functionality!
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Abc16
Visitor
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3 Messages
4 days ago
App maintenance in progress according to technical support. They mention that it will take a few hours
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CharlesLarry
Regular Visitor
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8 Messages
4 days ago
I found a workaround, but you have to go through a lot of screens to get there: 1) Open the app and go to billing; 2) scroll to bottom of page and open Xfinity Assistant; 3) Scroll down till you find Xfinity Mobile and tap it; 3) choose View my Xfinity mobile bill and tap it; 4) It will go through a "gathering your information" thing; 5) when that loads, scroll down to View Current Cycle; 6) Click the down arrow next to "my data" and it will show you how much data you've used for the current period. Sure do hope they restore the one tap option for this! Where was their quality control when they rolled out this app update?
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user_kghppd
Visitor
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1 Message
4 days ago
This was very helpful. Hopefully Xfinity will fix the issue. I look at my mobile data usage about every other day to make sure I don't go over or have to adjust my plan for that month. Thanks again
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creepycat1
Regular Visitor
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5 Messages
3 days ago
under services - xfinity mobile is now missing also - no data
1
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XfinityGabriel
Official Employee
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2.4K Messages
3 days ago
1
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user_96f780
Visitor
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1 Message
2 days ago
Marketing scam? If we can't track data usage, it will be easier for exceeding limits. EXTRA CHARGES!
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