Visitor
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3 Messages
Missing profile for the XFINITY network on iOS
When you install wifi profile on macOS (https://www.xfinity.com/support/articles/wifi-for-mac) you get access to 3 secured networks: xfinity.com, XFINITY and xFi. However, with the Hotspots app on iOS you only get xfinity.com. In my area there are no xfinity.com network but plenty of XFINITY networks. My laptop can connect to them while my iPhone cannot.
Is there a way to add the missing profile?
XfinityBenjaminM
Official Employee
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278 Messages
3 months ago
@Kentzo Hello! Thank you for reaching out to us here on our Community Forums page. We have looked into this, and we're not seeing that the 'xfinity.com' is available through the app. Since 'XFINITY' is a secured network it may just be a requirement from Apple that while using their device you are only seeing the available secured connection.
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Kentzo
Visitor
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3 Messages
2 months ago
Here is the screenshot from the Hotspots app on iOS. This is the only profile I get, when I click "Update Secure Profile" the app tells me "No Updates Available".
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