Visitor

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2 Messages

Tuesday, February 10th, 2026 7:16 PM

Manage Devices and Connections in Xfinity app and Intermittent disconnect issues

I live in a community that offers Xfinity and was told to download the app for the features, now I use to have Xfinity on my own and there use to be a section where you can manage the devices connected to the WiFi to check the status ,However since switching my account to this “community “ account I can no longer see the devices connected to my network or even view my WiFi information in the app anymore all I have access to is the home page and the settings page Also can’t tell if my gateway is online or offline anymore either how do I get those feature back in the app please for better use of the service I have also notice my connection has been disconnecting every day starting at 12:15pm-12:20 est and it will last until 12:35pm now I work from home so this has also not been ideal since it happens everyday 

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Official Employee

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2.4K Messages

8 hours ago

Hi @user_rfrfow. This definitely isn't the experience that we want for you as our valued customer! I would love to get more information about your intermittent connection and Xfinity App issues. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.

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