Visitor
•
3 Messages
Log in loop
I’m trying to sign into the Xfinity app on my phone, it sends me to Xfinity.com, and then it send my right back to the app and says I need to log in. How do I get out of this loop?
Visitor
•
3 Messages
I’m trying to sign into the Xfinity app on my phone, it sends me to Xfinity.com, and then it send my right back to the app and says I need to log in. How do I get out of this loop?
XfinityDevin
Official Employee
•
731 Messages
2 m ago
@user_807df7
Hi! Thanks for reaching out to us here through our Xfinity Forums to bring this to our attention! I can see how being sent back and forth would be aggravating to say the least. We are glad to help work with you and figure out what’s going on.
Are you getting any errors when it switches from the website to the app? Are you seeing any log in errors with your credentials like using the wrong username? Just to be certain, have you already set up your official username and password and used it to log in before?
0
0
user_807df7
Visitor
•
3 Messages
2 m ago
No errors. Just an endlesss loop. Yes, I have already set up my username and password before. I’m an existing customer who moved. Installation wasn’t the smoothest. I brought my existing xfinity equipment with me, but ultimately had to have a tech come out. The tech had to replace my XB6 for my new home to get service. Maybe that has something to do with it.
2
0