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Visitor

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5 Messages

Thursday, March 16th, 2023 12:02 AM

Closed

Issues with chat within Xfinity app

Hello, 


The chat feature in the new Xfinity app doesn't work. Even the overall performance of the app is not great. I tried to contact the app developer but was redirected here. Could you please help? Let me know what information you need from my end. 


Thanks you! 

Accepted Solution

Visitor

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5 Messages

10 months ago

Update - 07/27/2023 - I was able to find the solution by referring to the post: ‎Xfinity App: Chat and the Advanced operation DMZ and Port Forwarding act as if disabled on Android devices running Android 10, 12, 13 | Xfinity Community Forum

The solution is to set the default browser app as Chrome in the phone settings. 

I had Samsung Internet set as the browser default app and somehow Xfinity features doesn't work properly. Hope this helps. 

Official Employee

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553 Messages

1 year ago

Hello @apoorvatamhane, thanks for reaching out for help on our forums! What problem are you experiencing while using the app? Are you having trouble accessing certain features/functions that required trying to use the chat feature? 

Visitor

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5 Messages

Hello @XfinityNico​ 

The Xfinity app is a bit slow and sometimes I have to clear cache to get it working. If that doesn't work, I have to reinstall the app itself. When I click on chat to report an issue or outage just a blank page appears. Please let me know if you need any additional information. 

JFYI - I have Samsung Galaxy S22 Ultra with latest software. Also, I noticed that the forum website opened on Samsung Internet wouldn't let me allow to reply so I had to open the site in Chrome.

Official Employee

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695 Messages

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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5 Messages

Thank you @XfinityXavier​ 

I have sent a direct message to the Xfinity Support team as mentioned in your post. 

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