Visitor

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5 Messages

Thursday, March 16th, 2023

Closed

Issues with chat within Xfinity app

Hello, 


The chat feature in the new Xfinity app doesn't work. Even the overall performance of the app is not great. I tried to contact the app developer but was redirected here. Could you please help? Let me know what information you need from my end. 


Thanks you! 

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Visitor

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5 Messages

2 years ago

Update - 07/27/2023 - I was able to find the solution by referring to the post: ‎Xfinity App: Chat and the Advanced operation DMZ and Port Forwarding act as if disabled on Android devices running Android 10, 12, 13 | Xfinity Community Forum

The solution is to set the default browser app as Chrome in the phone settings. 

I had Samsung Internet set as the browser default app and somehow Xfinity features doesn't work properly. Hope this helps. 

Official Employee

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553 Messages

2 years ago

Hello @apoorvatamhane, thanks for reaching out for help on our forums! What problem are you experiencing while using the app? Are you having trouble accessing certain features/functions that required trying to use the chat feature? 

Visitor

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5 Messages

Hello @XfinityNico​ 

The Xfinity app is a bit slow and sometimes I have to clear cache to get it working. If that doesn't work, I have to reinstall the app itself. When I click on chat to report an issue or outage just a blank page appears. Please let me know if you need any additional information. 

JFYI - I have Samsung Galaxy S22 Ultra with latest software. Also, I noticed that the forum website opened on Samsung Internet wouldn't let me allow to reply so I had to open the site in Chrome.

Retired Employee

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695 Messages

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I no longer work for Comcast.

Visitor

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5 Messages

Thank you @XfinityXavier​ 

I have sent a direct message to the Xfinity Support team as mentioned in your post. 

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