Visitor
•
4 Messages
Impossible to enter port forwarding page
Hi everybody
I should start with a long complaint about the customer service, but I prefer to try and solve my problem.
I don't get why it's not possible to access the port forwarding configuration through the router, but let it be.
But I am not even able to access it through the app, I tap the button and nothing happens;
all the other buttons are working
XfinityAirelle
Official Employee
•
2K Messages
1 year ago
Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a message, you must be signed in. Please click the envelope icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
0
0
francesco.c
Visitor
•
4 Messages
1 year ago
Your "awesome digital care team" is the most useless possible, and you are also not respectful.
I was in chats and calls for three days now, last call was the best:
4 different people, none of them had an idea of what my problem is, they were barely searching on the net for solutions that I already tested out and moreover that were referring to the system before your last great update; now, in fact, everything has to be done through your terrible coded app
So please, at least not offend me more asking to start again from the chat bot
1
0
francesco.c
Visitor
•
4 Messages
1 year ago
If anybody was guessying if this is a valid solution, no it isn't.
Their only reply, after 30 minutes of checking, was that they discovered the reason 'A KNOWN ISSUES' with integration of the apps and no ETA is available at the moment.
So, to summarize:
- The chatbot and the human agents answering the xfinity chat and the phone calls, in theory from tech support, have no idea about the last integrations they are making
- We can spend more than one hour at the phone when they will just search on google and ask you to wait
- It is impossible to talk with a supervisor; during the last call I asked the last agent to talk with their supervisor and I they let me wait 20 minutes, after that they transferred me to a colleague.
- We pay, but we don't even deserve the most basic support and features (port forwarding is something that you can configure on router that are far older than me)
I wanted to attach the screenshots of the chat with the "awesome digital care team" , clearly obscuring the name of the agent, since I guess is not their fault, but it seems is not possible.
(edited)
0
0