Skip to main content
Linda143's profile
Linda143
1st Topic
1st Like

Visitor

 • 

5 Messages

Monday, March 2nd, 2026 10:23 PM

I have problems accessing my emails from the xfinity app

I used to able to open the xfinity app, touch the email blue button, and the emails appeared. It not longer works.  I must ask the Assistant for a link to my emails.  What is going on to require this work around?

Question

 • 

Updated 

14 hours ago

148

3

Oldest First
Selected Oldest First
spacedrive

Regular Visitor

 • 

8 Messages

15 days ago

Having the same issues for days now as well

1

XfinityJeff

Official Employee

 • 

746 Messages

Good morning @spacedrive, and thanks for visiting us on the Xfinity forums. Have you tried the following steps in the Xfinity app: Account > Account settings > Xfinity ID & Security > Comcast email > Go to inbox?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

13 days ago

0

XfinityAlyssaA

Official Employee

 • 

2.5K Messages

15 days ago

Good evening @Linda143, and thank you for reaching out on our community forums regarding your issues accessing your emails from the XFINITY app, our team will be happy to help troubleshoot. Are you experiencing any errors on your screen when attempting to access your email? Is the same issue happening if you try to access your emails through the Xfinity website instead of the app? 

 

3

0

Linda143

Visitor

 • 

5 Messages

I followed your instructions.  After touching the button identifying my comcast email, a blank page appeared with a center gray dot.  Three, smaller white dots appeared, moving in order from left to right across the center of the gray dot.  After about about three minutes, a “could not load” because it “timed out” message appeared. 

 

Like

Reply

13 days ago

0

user_198673

Visitor

 • 

1 Message

me exact thing here on two new samsung phones

Like

Reply

3 days ago

0

XfinityRay

Official Employee

 • 

3.7K Messages

Hello, @user_198673! Thanks for reaching out about getting your emails in the Xfinity app. Are you able to view them at our email website using a browser? Here is the link, https://www.xfinity.com/email. Do you have 2 factor authentication turned on? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

14 hours ago

0

BruceW

Gold Problem Solver

 • 

27.2K Messages

14 days ago

... xfinity app ... email blue button ... not longer works ...

If you can't find a link in the app, you could open https://connect.xfinity.com/ in a browser and then bookmark or favorite that page for future use. 

10

0

forum icon

New to the Community?

Start Here