Tue, Jun 29, 2021 6:24 PM
Why does it say sorry that didn’t go as planned when signing into the app? I can’t even sign in to activate my device
3 months ago
1 year ago
Hi @user_09181c! I hope you're having a great day, and thank you for joining us here in the Xfinity Support Forums. That message usually pops up for any number of reasons;
Please ensure the app is the most up-to-date version, and that you're signing in with the correct username/password combination. You may need to force close and restart the app as well. If you're still having connection issues, let us know here so we can assist further.
Sorry, we never heard back from you regarding your issue. We are no longer actively monitoring this thread. If you continue to experience issues with the Xfinity app or have any other questions, we ask that you please start a new post.