1 Message

Tue, Jun 29, 2021 6:24 PM


I can’t sign into the xfinity app to active my device

Why does it say sorry that didn’t go as planned when signing into the app? I can’t even sign in to activate my device 

Official Solution




645 Messages

1 year ago

Hi @user_09181c! I hope you're having a great day, and thank you for joining us here in the Xfinity Support Forums. That message usually pops up for any number of reasons;

  • You are not signed in with the correct username/password combination, or the username is connected to a disconnected account
  • The order has not finalized on the back-end, either because the start date does not match or additional information is needed
  • There was a communication error on the app itself


Please ensure the app is the most up-to-date version, and that you're signing in with the correct username/password combination. You may need to force close and restart the app as well. If you're still having connection issues, let us know here so we can assist further.

Official Solution



5K Messages

3 months ago


Sorry, we never heard back from you regarding your issue. We are no longer actively monitoring this thread. If you continue to experience issues with the Xfinity app or have any other questions, we ask that you please start a new post. 

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