Hey there, @user_2391ad, thanks for reaching out through Xfinity Forums regarding the Xfinity app. We would be happy to help with troubleshooting. Are you having the same issues with the website? What device are you using to access the app?
Hey, I just upgraded to the newer WiFi Gateway (XB8) and in preparation for connecting and activating it I just downloaded/installed the latest Xfinity App for iPhone, and while I have no problem logging into my Xfinity account using my web-browser on my Windows PC, ...the Xfinity App will NOT let me login using the same Xfinity ID and Password, (that works on my PC's browser.
(I would prefer not resetting my account Password for the App, since it works fine on my PC)
Do you have a DETAILED procedure for logging into and setting-up the Xfinity App for iPhone?
Thanks! (I'm not new to computers and using software)
XfinityJeniece
Official Employee
•
4.1K Messages
17 days ago
Hey there, @user_2391ad, thanks for reaching out through Xfinity Forums regarding the Xfinity app. We would be happy to help with troubleshooting. Are you having the same issues with the website? What device are you using to access the app?
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user_vayeri
Visitor
•
1 Message
2 days ago
Hey, I just upgraded to the newer WiFi Gateway (XB8) and in preparation for connecting and activating it I just downloaded/installed the latest Xfinity App for iPhone, and while I have no problem logging into my Xfinity account using my web-browser on my Windows PC, ...the Xfinity App will NOT let me login using the same Xfinity ID and Password, (that works on my PC's browser.
(I would prefer not resetting my account Password for the App, since it works fine on my PC)
Do you have a DETAILED procedure for logging into and setting-up the Xfinity App for iPhone?
Thanks! (I'm not new to computers and using software)
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0