Hey there, @user_2391ad, thanks for reaching out through Xfinity Forums regarding the Xfinity app. We would be happy to help with troubleshooting. Are you having the same issues with the website? What device are you using to access the app?
Hey, I just upgraded to the newer WiFi Gateway (XB8) and in preparation for connecting and activating it I just downloaded/installed the latest Xfinity App for iPhone, and while I have no problem logging into my Xfinity account using my web-browser on my Windows PC, ...the Xfinity App will NOT let me login using the same Xfinity ID and Password, (that works on my PC's browser.
(I would prefer not resetting my account Password for the App, since it works fine on my PC)
Do you have a DETAILED procedure for logging into and setting-up the Xfinity App for iPhone?
Thanks! (I'm not new to computers and using software)
user_vayeri - Hello, and welcome to the Xfinity Forums! You can sign in to the Xfinity app using your Xfinity ID and password. The login process is the same on an iPhone as it is on other supported devices, so there are no special steps required for iPhone users. If you're receiving an error related to your username or password, that's likely what we'll need to address first. I've included an article below that provides steps for updating your Xfinity ID, resetting your password, and managing your sign-in credentials if needed.
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XfinityJeniece
Official Employee
•
4.1K Messages
22 days ago
Hey there, @user_2391ad, thanks for reaching out through Xfinity Forums regarding the Xfinity app. We would be happy to help with troubleshooting. Are you having the same issues with the website? What device are you using to access the app?
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0
user_vayeri
Visitor
•
1 Message
7 days ago
Hey, I just upgraded to the newer WiFi Gateway (XB8) and in preparation for connecting and activating it I just downloaded/installed the latest Xfinity App for iPhone, and while I have no problem logging into my Xfinity account using my web-browser on my Windows PC, ...the Xfinity App will NOT let me login using the same Xfinity ID and Password, (that works on my PC's browser.
(I would prefer not resetting my account Password for the App, since it works fine on my PC)
Do you have a DETAILED procedure for logging into and setting-up the Xfinity App for iPhone?
Thanks! (I'm not new to computers and using software)
1
0