Visitor
•
3 Messages
I can't load my email in the xfinity app on my Samsung Galaxy phone
I had no problem until this week. I've uninstall and reinstalled 2 times and re started my phone after each time. It comes up that im in my email but the screen is blank. I can't open settings on it either
BruceW
Gold Problem Solver
•
27.5K Messages
7 days ago
They broke it, and don't seem inclined to fix it. See https://forums.xfinity.com/conversations/email/no-emails-are-displayed-when-i-use-the-xfinity-app-on-my-android-phone/6a4144c6dae469435211d24d.
Quoting myself from that thread:
Set up a shortcut to connect.xfinity.com in a convenient place and be ONE TAP AWAY from the email site.
(edited)
0
0
XfinityKam
Official Employee
•
302 Messages
5 days ago
@user_txw24z Hi! I hope you're doing well. I understand you can't access your email through the Xfinity App? Are you also using a mail app on your device? have you checked to confirm your device itself is also up-to-date. This information will be helpful to get in the right direction.
3
0