G

Visitor

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1 Message

Tue, Jun 8, 2021 7:41 PM

help

@ComcastJosh this link does not address the issue.  I am having the same problem.  My devices are set up and personalized and I have time limits set up and every couple of days the devices show up listed as different devices with different Mac addresses.  This defeats the purpose of setting up limits and accounts because the devices are no longer set to the parental controls and time limits I've set up on my personal accounts. I'm about to drop Xfinity because of this problem. The local library might be slow but it's free and I know my kids won't be sneaking online or watching porn. 

This post was created from this reply on different post

Responses

Official Employee

 • 

11 Messages

6 d ago

Hi there @G33KD4D!  Thanks so much for taking the time to reach out to us here on the Community Forum.  We will be glad to take a closer look into to this issue for you.  As someone with multiple devices connected simultaneously, I can fully understand the need to regulate screen time and access.  So that I can get a closer look at this can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastArmand” and click “Send a message".  

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I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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