Hello @WYFI, thank you for reaching out. I know how important it is to address the offline status of your modem. Have you tried logging out and back in to see if this updates the status? Do you get the same notification when accessing this from the app or web browser?
XfinityMikeB
Official Employee
•
454 Messages
2 m ago
Hello @WYFI, thank you for reaching out. I know how important it is to address the offline status of your modem. Have you tried logging out and back in to see if this updates the status? Do you get the same notification when accessing this from the app or web browser?
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