Contributor
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94 Messages
Fox nation not available on Xfinity to users with an existing account
Shame on Comcast. I have been reading many many posts, that if an xfinity customer has an existing Fox Nation account, it can’t be used with the FoxNation app on Xfinity. I did this looking because there was a promotional price for Fox Nation and I decided to try it. Then come to find out I can’t use it on the X1 service I pay hundreds of dollars for every month. All hail to the almighty dollar. You can’t even allow Veterans who are given a free subscription to sign in on your Fox Nation app. Can’t even use it on the Flex. Have to pay hundreds of dollars for an X1 account to be able to do it. The reason you don’t allow it is Fox is a huge competitor. You wonder why users are cutting the cable? This is one reason. Another is the exorbitant prices you charge for the few channels users want. You also put a very popular channel in the highest tier so users have to buy up to get the channel. Streaming is going to be your downfall. You need to get with the program or you will be losing thousands more customers. This coming from 25 year customer you are close to losing. Very sad.
XfinityJeniece
Official Employee
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1.9K Messages
6 months ago
Thank you so much for your feedback @schnappsy! I understand your frustration with not being able to watch the content you enjoy!
Our content teams are constantly working to bring you the best and widest variety of programming possible. In some cases, certain factors such as licensing or contract agreements prevent us from carrying particular television episodes, streaming apps, series, or even channels. We’re always evaluating what we offer as our customer’s needs change, so this content may become available in the future.
If you would be interested in taking a look at promotions available in your area, I would be happy to help! I want to ensure you are getting the best value for your services!
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schnappsy
Contributor
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94 Messages
6 months ago
Thanks for the response but this has gone on for years with Fox Nation app judging from the forum complaints that are 2 years old. As far as looking for promotions, we tried that at a store and had to push a bit for a better promotion and in the process, our Caller ID on our tv went out when we were told we had to install a new modem. It was supposed to be very easy to scan a code on the bottom and it would reconnect all of our devices. Voila! Didn’t work. Went back to the store and the employee said “The QR code works for everyone else” and that I needed a new box which I knew wasn’t right because it had happened before and it wasn’t the box. Had to spend hours online with you all to get both problems fixed. Getting the wrong information is getting tiring. If our price goes up $80 in less than a year again, we are gone.
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MOOSEYCAT
New Poster
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4 Messages
3 months ago
I just got burned for the $25 intro price. It works on phone but Comcast/Xfinity wants a separate $5.99 a month for the ease of use. Now that I have to go through the hassle of casting from my phone to the TV. [Edited: "Language"]! Btw, the don't honor retired firefighters, just active ones. So [Edited: "Language"/"Inflammatory"] for my 33 years of service.
(edited)
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