U

Visitor

 • 

2 Messages

Fri, Jun 24, 2022 4:52 AM

Find a hotspot feature not working on the website

FYI This map isn't loading on the page where you type in your zip code and it is supposed to load a map of hotspots. Error code every time.

Official Employee

 • 

256 Messages

2 m ago

Hello @user_16e080, thank you for taking the time to reach out to us on the forums I hope you are doing well! How long has this issue been going on? Is this on the hotspot app or the web browser that you are having this issue and what error code are you getting? 

Visitor

 • 

2 Messages

@XfinitySean​ I'm on Chrome on a laptop. This is what I'm seeing.

Official Employee

 • 

146 Messages

Thanks for providing the images. Can you try a few steps to see if that helps? 

- Clear cache and cookies.

- Open the page in incognito mode

- Open the map from another device to see if you are having the same problem. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here