Visitor
•
34 Messages
ESPN unlimited not working despite xfinity say app saying active
Every time I try to use ESPN unlimited, it says I need to activate ESPN unlimited. It will not play. After 10 calls to Xfinity and 3 to ESPN (7 hrs talking to agents), I have determined:
Xfinity app says that ESPN Unlimited is Active. ESPN says I am not active under both my personal email and my Comcast email which I use to get on the app. I have tried on my iPad, iphone, computer, and TV with same result. Interestingly, the other anomaly is that when I choose the settings app on my tv and look at manage subscriptions, it says I do not have subscriptions through Xfinity. Which is inconsistent with the xfinity app that says I have espn unlimited and peacock subscriptions. Peacock Premium works just fine. help!!!!! So frustrated.
user_p1uwhl
Visitor
•
7 Messages
20 days ago
Going through this now it wont even let me activate it
8
user_9kofmf
Visitor
•
34 Messages
18 days ago
No Ethernet access. When you say access the page, which page? Manage my subscriptions?
(edited)
0
0
user_afbba8
Visitor
•
7 Messages
16 days ago
So my story on this is mostly the same as others:
Before Xfinity gave me the ESPN Unlimited offer email and to activate it which occurred in April of 2026 ,I already had a ESPN Plus subscription which was to run from July 2025 to July 2026. ESPN Plus is a lower tier, and Unlimited you get everything which is a really good deal.
I had all kinds of problems trying to activate Unlimited. Followed the QR codes, the emails, said it was linked with Xfinity, etc, etc, etc, but yet no Unlimited when I tried to watch it. Just kept kicking me back to the messages, to upgrade to it.
Then one day after a week of going in and out of the app and the tv, signing in, out, QR codes,, I was finally able to gain access to Unlimited and it worked like a champ. In May of 2026, I cancelled my ESPN Plus because why pay for a lower tier when I already had Unlimited. Deleted my Disney account as well (which I had when signed up with ESPN Plus way before the Unlimited Package was even introduced).
Never had a problem with getting into ESPN Unlimited since my initial troubles, even after deleting the Disney account, but tonight I went to view it ( Aug 1, 2026) and again I got the messages to access this plan, pay this amount.
Very aggravating.
0
0
XfinityVictor
Official Employee
•
2.4K Messages
4 days ago
I am glad we were able to resolve your ESPN concern. We are here to help if you need us!
2
0