ESPN unlimited not working despite xfinity say app saying active

Every time I try to use ESPN unlimited, it says I need to activate ESPN unlimited.  It will not play.  After 10 calls to Xfinity and 3 to ESPN (7 hrs talking to agents), I   have determined:

Xfinity app says that ESPN Unlimited is Active.  ESPN says I am not active under both my personal email and my Comcast email which I use to get on the app.  I have tried on my iPad, iphone, computer, and TV with same result.  Interestingly, the other anomaly is that when I choose the settings app on my tv and look at manage subscriptions, it says I do not have subscriptions through Xfinity.  Which is inconsistent with the xfinity app that says I have espn unlimited and peacock subscriptions.  Peacock Premium works just fine. help!!!!! So frustrated.