awbrandt34's profile

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Friday, December 18th, 2020 2:00 PM

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Error TVAPP-00100 on Samsung smart tv.

I am really frustrated with the app on my smart tv. It will not allow me to use the app about 1/4 of the time. I get an error message saying “Sorry, something went wrong. Please try again.” With a giant button saying Try Again. It still doesn’t work. The error in the corner says TVAPP-00100. I’m frustrated because I know this is going to happen at some point when I’m trying to watch a live sporting event and I’ll be SOL. Please hep me resolve this. I’ve tried all the stupid suggestions I always get from xfin with cycling the power on everything. Uninstalling and reinstalling. Still get this error all the time.

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Expert

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24.6K Messages

5 years ago


@awbrandt34 wrote:
I am really frustrated with the app on my smart tv. It will not allow me to use the app about 1/4 of the time. I get an error message saying “Sorry, something went wrong. Please try again.” With a giant button saying Try Again. It still doesn’t work. The error in the corner says TVAPP-00100. I’m frustrated because I know this is going to happen at some point when I’m trying to watch a live sporting event and I’ll be SOL. Please hep me resolve this. I’ve tried all the stupid suggestions I always get from xfin with cycling the power on everything. Uninstalling and reinstalling. Still get this error all the time.

moved post to stream app area of the forum.  please unplug your gateway/modem for 5+ minutes and plug back in. working?

New Poster

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5 Messages

5 years ago

We have been having the same issue for weeks now! It only works half the time for us, and we’ve had to chat multiple times with Xfinity to get it fixed just to have it not work a day later. It’s beyond frustrating and it seems like Xfinity could care less that this issue keeps happening!

Official Employee

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6.9K Messages

5 years ago

Hi @awbrandt34! I hope all is well. I just wanted to reach out to see if you were able to follow the suggestions provided by @Rustyben to see if this helps? 

Visitor

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5 Messages

4 years ago

I tried the unplug the modem solution and it had no effect for me.  I have a 55" Insignia Roku TV.  The app works fine on my 42" Insignia TV, tablet, and cell phone.  Only the 55" doesn't work.  I have also tried uninstalling and reinstalling, to no avail.  

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