U

Visitor

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1 Message

Tue, Sep 27, 2022 1:00 AM

Error code app 04036 disney plus

I am getting error code 04036 when accessing Disney plus. I have tried to reset the box, system refresh, and cleared cookies/local data

Official Employee

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763 Messages

2 months ago

Welcome to our community forum, @user_0bf5fd! Thank you for reaching out about the Disney+ app error on your X1 box so we can make sure it's working. Have you tried uninstalling and reinstalling the app? 

Visitor

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3 Messages

2 months ago

I have this same issue.  Numerous times.

Visitor

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5 Messages

2 months ago

This Disney+ has locked up on us with 04036 at least 10 times within the past hour.  Rebooted the X1 box, the modem.  No good.

Visitor

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1 Message

2 months ago

Same for us locking up then giving the 04036 error code

XfinityJimmy

Official Employee

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380 Messages

Hello @ebiron, thank you for reaching out to us! We will be happy to help with the issue that your experiencing with the Disney+ app. I just want to check, how long have you been getting this error code? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

2 months ago

I am having the same problem, tried resetting  x1 and still does not work

Visitor

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2 Messages

2 months ago

I am having the same problems trying to watch DWTS on Disney plus on X1 system already reset system.

XfinityAbbie

Official Employee

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1.2K Messages

@user_8f1a86 Sorry to hear you experienced this issue. If the issue continues when it airs next, can you please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section so we can assist further?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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5 Messages

2 months ago

Looks like another night of not watching DWTS on Disney Plus using xFinity.

New Poster

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4 Messages

2 months ago

This keeps happening to us too!! Forced to watch on the Roku. Can’t watch otherwise…

Visitor

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5 Messages

2 months ago

Reset system.  Changed Disney Plus settings to use lowest possible bandwidth and save data.  Never lasted more than 3 minutes before locking up.  Was able to watch last night's show this morning, but can't watch live, and could not watch "from start" while others were watching live.

Visitor

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3 Messages

2 months ago

Same here.  Cannot watch at all during the live show.  I can only watch the following day.

Official Employee

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973 Messages

Hey there, @user_3979cd, thank you so much for reaching out on our Xfinity Forums platform. We would be happy to help you with troubleshooting your Disney+ app. What troubleshooting steps have you tried? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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5 Messages

2 months ago

Thanks, princessfelicia, as you gave me an idea...

Having a smart TV that also connects to our WiFi...  We accessed Disney+ app through the xFinity Apps menu, and logged out of that Disney+ so that it's no longer a device accessing Disney+ on our account.  We then used our Smart TV apps menu, not through the xFinity remote, and configured the Smart TV to sign into Disney+.  That is, we are connected from the Smart TV app, and not through the xFinity Apps.  

This method seems more responsive than through the xFinity Apps path.  It is now 54 minutes into the live show, but we started from the beginning for no spoilers.  It's been a solid 5 minutes with no lockups.

New Poster

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4 Messages

@user_977f5d​ glad I was able to provide a temporary fix :)

Visitor

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3 Messages

@user_977f5d​ I tried that a while ago, even updated the app. Still the same issue. cannot watch live stream of DWTS. 

New Poster

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2 Messages

1 month ago

Same issue here for last two weeks with DWTS. I was able to watch it live the first 2 weeks, but not last Mon/Tue (10/17, 10/18) nor tonight, 10/24. 

Visitor

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5 Messages

@RhondaDawson359​ and @user_3979cd .  If you have a Smart TV that is connected to your wifi and has its own apps, go through the Smart TV apps (using your TV manufacturer's remote) instead of using the xFinity Apps.  See my 10/18 post after some feedback from @princessfelicia .

There were reasons that DWTS wasn't going to be watched live tonight on our TV.  It was, however, set to Disney+ and it ran DWTS live by our Smart TV apps with the sound off for 10 or more minutes without lockup.  It was still using our xFinity wifi and data, but not using the X1 box/apps.

No Smart TV?  Unfortunately there are limited alternatives.  Buy a Roku or Fire Stick device (if your TV has HDMI input), nag xFinity (which may never be resolved), or not watch.  I'm not here to debate the fairness.  I'm being realistic.

Visitor

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2 Messages

@RhondaDawson359​ Same here.

Visitor

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3 Messages

1 month ago

Unable to watch again this week.  Very frustrating.

Visitor

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2 Messages

@user_3979cd​ So frustrating.   I have the same problem.

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