Visitor
•
1 Message
Error code app 04036 disney plus
I am getting error code 04036 when accessing Disney plus. I have tried to reset the box, system refresh, and cleared cookies/local data
Visitor
•
1 Message
I am getting error code 04036 when accessing Disney plus. I have tried to reset the box, system refresh, and cleared cookies/local data
XfinityEmilyB
Official Employee
•
991 Messages
1 year ago
Welcome to our community forum, @user_0bf5fd! Thank you for reaching out about the Disney+ app error on your X1 box so we can make sure it's working. Have you tried uninstalling and reinstalling the app?
0
0
user_3979cd
Visitor
•
3 Messages
1 year ago
I have this same issue. Numerous times.
0
0
user_977f5d
Visitor
•
5 Messages
1 year ago
This Disney+ has locked up on us with 04036 at least 10 times within the past hour. Rebooted the X1 box, the modem. No good.
0
0
ebiron
Visitor
•
1 Message
1 year ago
Same for us locking up then giving the 04036 error code
1
0
user_8f1a86
Visitor
•
2 Messages
1 year ago
I am having the same problem, tried resetting x1 and still does not work
0
0
user_8f1a86
Visitor
•
2 Messages
1 year ago
I am having the same problems trying to watch DWTS on Disney plus on X1 system already reset system.
1
user_977f5d
Visitor
•
5 Messages
1 year ago
Looks like another night of not watching DWTS on Disney Plus using xFinity.
0
princessfelicia
New Poster
•
4 Messages
1 year ago
This keeps happening to us too!! Forced to watch on the Roku. Can’t watch otherwise…
0
user_977f5d
Visitor
•
5 Messages
1 year ago
Reset system. Changed Disney Plus settings to use lowest possible bandwidth and save data. Never lasted more than 3 minutes before locking up. Was able to watch last night's show this morning, but can't watch live, and could not watch "from start" while others were watching live.
0
user_3979cd
Visitor
•
3 Messages
1 year ago
Same here. Cannot watch at all during the live show. I can only watch the following day.
1
user_977f5d
Visitor
•
5 Messages
1 year ago
Thanks, princessfelicia, as you gave me an idea...
Having a smart TV that also connects to our WiFi... We accessed Disney+ app through the xFinity Apps menu, and logged out of that Disney+ so that it's no longer a device accessing Disney+ on our account. We then used our Smart TV apps menu, not through the xFinity remote, and configured the Smart TV to sign into Disney+. That is, we are connected from the Smart TV app, and not through the xFinity Apps.
This method seems more responsive than through the xFinity Apps path. It is now 54 minutes into the live show, but we started from the beginning for no spoilers. It's been a solid 5 minutes with no lockups.
2
RhondaDawson359
New Poster
•
2 Messages
1 year ago
Same issue here for last two weeks with DWTS. I was able to watch it live the first 2 weeks, but not last Mon/Tue (10/17, 10/18) nor tonight, 10/24.
2
0
user_3979cd
Visitor
•
3 Messages
1 year ago
Unable to watch again this week. Very frustrating.
1
0