Skip to main content
user_cwz392
1st Topic

Visitor

 • 

2 Messages

10/13/2026 1:09 AM

Email support

I can receive email on my iPad, laptop but not my iPhone. My iPhone stopped receiving email last week. Same account on all three devices but only two work.

Question

 • 

Updated 

21 days ago

47

1

0

Oldest First
Selected Oldest First
XfinityRaf

Official Employee

 • 

1.6K Messages

21 days ago

Good evening @user_cwz392. Have you done any troubleshooting on your iPhone? Are you using the stock Mail app or a 3rd party app for your email? 

2

0

user_cwz392

Visitor

 • 

2 Messages

I used the Mail app on my iPhone with no issues. Last week, I received an iMap error directing me to enter my password. I tried re entering my password, deleting and reinstalling the Mail app. Nothing worked. I used Comcast’s email website on Safari to keep up with my email with no issues. Finally, I ignored the error message directing me to re-enter my iMap password. I selected cancel. To my surprise, my email messages began downloading. After the email download, the error message still appeared but infrequently. Again, I selected cancel each time and the Mail app performs normally. I suspect the problem is related to Comcast’s conversion to Yahoo Mail. 

Like

Reply

21 days ago

0

XfinityDemitrius

Official Employee

 • 

3.1K Messages

Have you had a chance to completely remove the email profile and create a new profile @user_cwz392? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

21 days ago

0

forum icon

New to the Community?

Start Here