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user_5ca614
1st Topic

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5 Messages

Friday, April 15th, 2022 1:15 PM

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Dvr on ipad keeps freezing

I have seen this issue several times on the forum.  Has this been resolved?  It happens more and more frequently that a show will freeze while watching a recording on the ipad.  I don’t think using the web link is a sufficient solution if you have downloaded a show and it freezes.  Thoughts? 

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3 years ago

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user_4c9ba8

Visitor

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3 Messages

3 years ago

Same with my iPad. It sure has been addressed a lot in the last few years without any fix. 

seriously, how do we fix this nonsense???

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XfinityAlfonso

Official Employee

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1.6K Messages

Hello @user_4c9ba8 have you tried these tips/tricks above as well? Is this issue still occurring for you? Our FAQ site also has some basic tips that may help smooth this issue over for you as well. Please keep us informed and we'll be happy to help in any way we can. 

 

 

I am an Official Xfinity Employee.
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3 years ago

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XfinityArmand

Official Employee

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2.1K Messages

3 years ago

Hello there @user_5ca614!  Thanks so much for taking the time to reach out to Xfinity Support with Digital Care here on our Community Forum.  We are so glad to hear from you and are more than happy to assist with getting this taken care of for you.  Can you tell me if you are accessing your DVR with the Xfinity Stream app or are you using your web browser?

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user_5ca614

Visitor

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5 Messages

@XfinityArmand​ I’m using the app 

3 years ago

0

CCTimothyA

Problem Solver

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785 Messages

Thank you for that. We always suggest logging out of the app and removing it from the device. Once you have removed it please re-install the app and log back in. Please let us know if you have tried this or if there is any difference. 

I no longer work for Comcast.

3 years ago

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user_5ca614

Visitor

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5 Messages

I have done this several times and it does not fix the issue. Frustrating

3 years ago

0

XfinityKassie

Official Employee

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1.7K Messages

@user_5ca614 Shoot! I'm sorry to hear that hasn't worked. Have you by chance checked your memory on your device to see what kind of free storage you have? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_5ca614

Visitor

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5 Messages

that is not the issue and some programs will freeze and then others will work perfectly fine. 

3 years ago

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