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user_yr033p
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Thursday, October 24th, 2024 1:50 AM

Downtime Schedule

It won’t let me access the downtime schedule page when i press the setting on the top right hand corner on an persons profile it stays on a loading page it used to work so i don’t know why it doesn’t now and its frustrating.

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28 days ago

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XfinityRaf

Official Employee

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591 Messages

28 days ago

Good evening @user_yr033p. Can you provide some more details on your issue?

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user_yr033p

3 Messages

Yes when i press the gear icon at my the top right hand corner it will usually bring you to a page where you can schedule a downtime for a certain time but instead of doing that it shows a loading page that never loads i’ve tried literally everything to try to fix this but nothing works. 

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28 days ago

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user_yr033p

3 Messages

I’m trying to schedule a downtime between 12:30am - 5:30am 

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28 days ago

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XfinityDena

Official Employee

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2.5K Messages

@user_yr033p Are you using the steps located on the link: https://www.xfinity.com/support/articles/xfinity-xfi-manage-profiles ?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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28 days ago

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