Downtime doesn't show up

Thank you very much for reaching out to us here @user_5de3c1. You can find some information on setting downtimes for your profiles at https://www.xfinity.com/support/articles/xfinity-xfi-manage-profiles there are steps listed there to set up downtimes. 

Downtime can be used to set up scheduled pause times for people to block home WiFi access on assigned devices for the duration of the schedule. A person can have up to 30 schedules and are customizable by day, time, and schedule type/name.

To set a Downtime Schedule:

1. From a person's Settings page, select Create Schedule next to Downtime.
2. Select the type of schedule you wish to set for the person and give that schedule a name.
   
   • Note: We provide four templates: Anytime, Bedtime, Homework and Dinner.
3. Select Next to pick which days the schedule should apply.
4. Pick the start and end times for the schedule and then select Apply.
   
   • Note: Schedules cannot overlap; there must be one minute between the end of one schedule and the beginning of the next schedule.

I'm trying to set up a Downtime schedule in the Xfinity app but it isn't showing up. I set one up for my son about a year ago so I know it can be done. However, when I try to set up a new schedule for another user  my options for managing a user are limited to Active Time Limit and Parental Controls, just like the commenter above. I have read this entire thread. iCloud Private Relay on my phone that I am using is NOT enabled however Downtime/Create Schedule are still not choices in the person's Settings page. (Or any other person's Settings pages)

Please help. Thank you!