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46 Messages

Sunday, August 24th, 2025 1:11 AM

Disney+ App hangs during commercial breaks

Hey all,

Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

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6 hours ago

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user_pw7tac

Visitor

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1 Message

1 month ago

I have the same issue anytime I use disney+ on tv. What can I do?!

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user_c2eq10

Visitor

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15 Messages

@user_pw7tac​ either go into settings and change Data to a slower rate or drop Disney.

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1 month ago

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DeaconBlue

Regular Visitor

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11 Messages

@user_pw7tac​ see if you can exchange your cable box for a newer model, it's been reported this fixes the issue. I haven't had the chance to exchange mine yet due to flu, but changing the data speed as others have advised didn't work for me.

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1 month ago

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XfinityLinda

Official Employee

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2.4K Messages

@user_pw7tac Thank you for connecting with us about the Disney+ concern. We're happy to assist. Please post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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29 days ago

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XfinityGabriel

Official Employee

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3.1K Messages

 

DeaconBlue, Thanks for sharing your experience. That's really helpful for others. Hope you're feeling better soon. While swapping the cable box for a newer model may resolve this issue, it is not a guarantee. And you’re right: changing the data speed doesn’t seem to fix it consistently for everyone. Once you’re feeling better, I can check on this for you and even have one shipped if needed. To further assist, please feel free to send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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29 days ago

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user_pmatob

Visitor

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1 Message

29 days ago

Having the issue with Disney+ freezing during commercials while accessing through Comcast/Xfinity. Is there a resolution besides paying more money?

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XfinityCliff

Official Employee

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111 Messages

Hello @user_pmatob and thank you for reaching out via our Xfinity Community forums! 

 

It can definitely be frustrating to have that happen when you're watching something and having issues while streaming content! 

There are several things you could try.  These are some of the most common fixes for Disney Plus freezing during the commercial breaks.  

1) If you are watching Disney Plus on a Xfinity supplied piece of equipment, you can try going into Settings followed by App Settings, and then Data Usage - change the setting from Automatic to 'Moderate' or 'Save-Data'

2) Restart or Power Cycle the device - You would want to remove power for at least a full minute. 

3) You can navigate to the Xfinity menu, select Settings, then Privacy, and Clear Cookies and Local Storage Data. 

If you are not using one of our devices, there are similar settings for the app on third party devices. 

Please give these a try and if your issue persists, let us know.  We're here to help address your concerns! 😀

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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27 days ago

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user_p2mar2

Visitor

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1 Message

25 days ago

Same issue. I see it’s been an issue for a long time. XFINITY FIX THIS!

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user_aws6dk

Visitor

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1 Message

9 days ago

Reddit says to go to Settings to lower the app data to low usage (low res, not 4k, etc.) to avoid the AB Ads testing buffering. It's Disney, not Xfinity :-(

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user_cgo1l0

Visitor

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1 Message

6 hours ago

Yes. Commercials freeze and when exitcstill freeze 

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