Disney+ App hangs during commercial breaks

Think I found the solution.

Video link below.

Start Disney.

Go to left and select Settings.

Select App Settings.

Change Data Usage from Automatic to Moderate.

Have tried it twice and no freezing.

https://youtu.be/vSf07dGb058?si=TIvQp4gJIZMqavK1

• Dynamic ad insertion (DAI): Unlike traditional broadcast television, ad-supported streaming services, including Disney+, dynamically insert commercials in real time. When a video approaches an ad break, the Disney+ system must:
  • Pause the main video feed.
  • Use audience data, such as demographics and viewing history, to request a personalized ad from a third-party ad server.
  • Retrieve the ad from the external server.
  • Insert the ad into the video player.
  • Transition back to the original programming.
• Issues during ad insertion: This process can cause freezing if it hits a snag. The system may fail to transition smoothly between the video and ad, or the third-party ad server may be slow or overloaded, interrupting the stream.
• Complex data pipeline: Disney's ad-supported tier relies on a complex data pipeline involving Disney's proprietary Audience Graph, which includes first-party data (gathered from users) and potentially third-party data from partners. Any issue in this chain, from data processing to communicating with ad partners, can disrupt the stream.
• Device cache: The problem can be exacerbated by local device issues. The streaming device's cache stores temporary files, and a build-up of old or corrupted data can interfere with the ad-loading process and cause freezing. 

• Clear the cache: Clear the app's cache and data on your streaming device. This removes temporary files that might be causing glitches with ad loading.
• Change playback settings: Some users have reported success by changing the app's streaming quality from "Automatic" to "Save Data." This forces the app to use a lower-resolution stream, which requires less bandwidth and processing power, helping to prevent freezing.
• Restart the app and device: A simple restart of the Disney+ app, and if that doesn't work, a full restart of your device (smart TV, streaming stick, etc.) can resolve temporary glitches.
• Reinstall the app: Uninstalling and then reinstalling the app ensures you have the latest version and can clear any corrupted files.
• Check for app updates: Make sure both the Disney+ app and your device's operating system are up to date. Updates often include bug fixes that can resolve freezing issues. 

I’ve had it with the Disney+ app. I’ve tried all of the suggestions to avoid or prevent the freezing to no avail. I’d like to know how everyone can be having the same problem and it’s our problem and not Disney+ is app problem. 
I’m tired of it. I’m canceling my subscription to Disney+.

I'd like to point out that this same issue is also happening with the new ESPN App. Obviously a glitch somewhere between Xfinity and Disney. 

I have this issue all the time. Fortunately I have an Apple TV box on my main tv and Disney plus works fine. There is no reason to ask about anyone’s equipment, moot point. Get it together Comcast.

well looks like I am not the only one!  I have had for over 4 months and EVERY DAY the problem persists.  I have changed the settings, etc.  No luck - freezing at EVERY commercial/ad.  Works fine on the ipad.  Just ready to cancel...disney was no help and looking like xfinity has no resolution???

This is so frustrating.  Unable to watch games on the tv.  Hangs up every commercial.  I don’t even think upgrading to commercial free would help as we are using it mostly to watch hockey on ESPN.  Only able to watch on tablet or computer.  It is really unacceptable that Xfinity has not fixed this yet.  Multiple reboots and resets to no avail.  All other apps gone and Disney is fine on all other devices. It is definitely an Xfinity issue affecting many people.  Xfinity needs to get on top of this!

Same issue for months on Xfinity box, Chromecast, etc. I contacted Disney support and two reps told me it's a known issue they're working on. It was doing ok recently but yesterday started acting up again for us. Disney just seems to be slow on a fix.

constantly have the same issue. been on chats with both Disney+ and xfinity for hours (literally) without resolution. Recently getting worse. to the point the stream will not restart. worthless waste of money. Disney+ needs to be better than this. It's not like every other stream on Xfinity has this problem.