Visitor
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1 Message
Devices are paused but still connecting
I use the downtime settings to control when my son's wifi shuts off when doing school work or bedtime. However, when I pause it, he can still access the internet. In fact, I am typing this message on his computer, that is paused on my app, shows it is paused, but it still connects to the wifi and works just fine.
CCHeather
Problem Solver
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1.1K Messages
3 years ago
@user_4ea69d
Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience and would love to investigate this for you! Please send us a PM with your first and last name, as well as house numbers to your service address. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.
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Richee49
Visitor
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1 Message
3 years ago
I am Having this same exact issue
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user_5f2926
Visitor
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1 Message
3 years ago
I am also having this issue. I have tried restarting the router, and restarting the computers. Nothing has worked.
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YukiInfinity
Visitor
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1 Message
3 years ago
I also have this issue,
Result: Multiple devices are being shut on and off intermittently without discretion, causing significant disruptions in internet service.
We Have: Reached out to Xfinity, the phone rep said they needed to talk to the supervisor, however did not resolve the intermittency.
Power cycled the router and changed the router password.
On each device, disconnect, then reconnect, and submit new password.
Now 1 device connects semi-reliably however that device still experiences intermittent interruptions resulting in not being able to watch a video.
Other devices connect to the Wifi, however prompt a captive screen that says, THIS DEVICE IS PAUSED.
On our XFI app, we can see the devices in various states of paused and un-paused and we do not pause any of our devices. Our XFI app on a new iphone13 doesn't show any devices at all, the app on my 8 year old android shows all devices that have been connected.
A XFI rep on the phone said they would send a new router, but maybe this situation has an internal cause and effect?
I see multiple reports in the forums, have you guys regrouped regarding this issue to present a more complete resolution?
Seems likely out of a single persons control, and maybe the new router will solve the issue. But we have never experienced disruptions with comcast, seems coincidental that its getting upset now.
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