Device says paused on device, but it is not paused in Xfinity app

@XfinityMikeB​ 

No it was not. My son's phone is paused on our home xfinity internet and I cannot access where to go to unpause it. Can you tell me what to do?

Hello @user_8cecc7! Thanks so much for taking a moment out of your day to leave a post on our community forum.

To pause a device:

1. Select the device from Connect.
2. Select Pause Device.
   • You can pause the device(s) for a specific amount of time (for example, 30 minutes, one hour or two hours) or indefinitely until you choose to unpause.
     
     

Note: The pause function only pauses WiFi access on your home network and doesn't impact access to cellular data, a public Xfinity WiFi hotspot or other available WiFi networks. When attempting to access the internet on a paused device, you'll see the device's default message that the site cannot be reached or that it isn't connected to the internet.

To unpause a device:

1. Select the device from Connect.
2. Select Unpause Device.