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user_ebe7da
1st Topic

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1 Message

Wednesday, August 3rd, 2022 3:17 PM

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Device Says Paused, Is Not

My laptop tells me it’s paused every time I connect to wifi, but in the Xfinity app it says it is unpaused and fully connected. I have reset my modem, reset my laptop, reset my phone with the app, all several times. I have paused and unpaused my laptop, I have tried everything I can think of here. I use my laptop to work from home which is currently impossible with this issue. It is very frustrating! The app is extremely unhelpful! 

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Updated 

3 years ago

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CCJennifer

Problem Solver

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743 Messages

3 years ago

Hello @user_ebe7da! Thank you for reaching out on our community forum. We hate to hear you've had this trouble with your internet service on your laptop. If you're still having issues please send us a direct message with your full name and address, we're happy to help! 

  • Click "Sign In" if necessary

 

 

  • Click the "New message" (pencil and paper) icon

 

  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

  • - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 

  • - An "Xfinity Support" graphic replaces the "To:" line

 

  • Type your message in the text area near the bottom of the window

 

  • Press Enter to send it

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user_76d343

Visitor

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1 Message

3 years ago

The same exact thing is happening to me right now! 

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CCTravis

Problem Solver

 • 

546 Messages

@ user_76d343

Hello! Thank You for taking the time to reach out to Xfinity Support, here on the Community Forum. Thank you for sending a DM, I look forward to working with you there.

As a friendly reminder, unsolicited Direct Messages are against our guidelines.

In the future, please find the best board to author your question, and post your question publicly. If needed, we will invite you to message us directly. If you have questions about our forum guidelines, you can find our guidelines here - https://comca.st/3STH4SP

I no longer work for Comcast.

3 years ago

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