Hello @user_vwi724, thank you for taking the time to reach out on social media. I understand your concern with the smart lock, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
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user_7hdb1i
1 Message
1 month ago
Same here, found a previous thread https://forums.xfinity.com/conversations/xfinity-app/kwikset-lock-wont-delete-from-the-xfinity-app/64111606bf58aa7d3c258b42
similar issue and no resolution posted.
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XfinityKrista
Official Employee
•
1.5K Messages
1 month ago
Hello @user_vwi724, thank you for taking the time to reach out on social media. I understand your concern with the smart lock, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
0
0