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Wednesday, March 15th, 2023 12:49 AM

Kwikset lock won’t delete from the Xfinity app

​I’m having issues deleting the kwikset smart lock from the Xfinity app. I have factory reset the device and removed/re downloaded the xfinity app, still won’t work. Every time I select to delete the lock it just times out. The weird thing is, is the lock in the Xfinity home app works fine. I can unlock and lock door through it. Also I get all the alerts when the lock is used. I’ve seen other threads like this with no solution. I would like it to work in the xfinity app properly since i have my cameras and lights all working through there as well. Can someone please help?? ​

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Updated 

3 days ago

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XfinityChrisP

Official Employee

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1 Message

8 days ago

Hi, I'd like to take a closer look at your account and help get this issue resolved. Could you please follow these steps to send me a direct message?

 

To get started, please send me a direct message. To send me a direct message in the Xfinity Forum: 

 • Click "Sign In" if necessary

 • Click the "Direct Messaging" icon (upper right corner of this page)

 • Click the "New message" (pencil and paper) icon

 • Type "XfinitySupport" in the to line and select "XfinitySupport" from the drop-down list

 • Type your message in the text area near the bottom of the window

 • Press Enter to send your message

 

Thanks!

(edited)

0

0

ArthurLipscomb

Frequent Visitor

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7 Messages

5 days ago

I am having the same issue.  Is there a fix?

1

0

XfinityBrianW

Official Employee

 • 

265 Messages

@ArthurLipscomb Hello, thank you for reaching out to us through our Xfinity Forums Community, and thank you for your patience while awaiting our response. I understand that you've been experiencing some issues with Kwikset lock.

To get started, please send me a direct message. To send me a direct message in the Xfinity Forum: 

 • Click "Sign In" if necessary

 • Click the "Direct Messaging" icon (upper right corner of this page)

 • Click the "New message" (pencil and paper) icon

 • Type "XfinitySupport" in the to line and select "XfinitySupport" from the drop-down list

 • Type your message in the text area near the bottom of the window

 • Press Enter to send your message

 

Thanks!

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 days ago

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