Kwikset lock won’t delete from the Xfinity app

@ArthurLipscomb Hello, thank you for reaching out to us through our Xfinity Forums Community, and thank you for your patience while awaiting our response. I understand that you've been experiencing some issues with Kwikset lock.

To get started, please send me a direct message. To send me a direct message in the Xfinity Forum: 

 • Click "Sign In" if necessary

 • Click the "Direct Messaging" icon (upper right corner of this page)

 • Click the "New message" (pencil and paper) icon

 • Type "XfinitySupport" in the to line and select "XfinitySupport" from the drop-down list

 • Type your message in the text area near the bottom of the window

 • Press Enter to send your message

Thanks!

@user_a740d      We can look into this for you today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it. 

Hey, @PersianBoi88! Thanks for reaching out to us on the forums! I apologize to hear of the issues you are having with trying to delete the kwikset items from your Xfinity app. When you try are you getting a error message?