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user_sehgjq
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Thursday, October 31st, 2024 9:34 PM

Can’t even pay bill fix app

Multi billion dollar company and your app is still abhorrent like it’s just atrocious FIX YOUR APP I CANT EVEN PAY MY BILL

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Updated 

4 days ago

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XfinityLinda

Official Employee

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1.3K Messages

13 days ago

Oh, no! This would be frustrating for me as well, @user_sehgjq. We would suggest making sure your Xfinity app has all its updates. Or you can delete it and reinstall it. Have you tried to log into the website: www.xfinity.com to make your payment? You can also make your payment through the IVR by calling 1-800-266-2278. 

(edited)

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EG

Expert

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107K Messages

12 days ago

Concern moved here to the Xfinity App help section for assistance.

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user_jep278

2 Messages

6 days ago

Glad to see it's not only me.

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XfinityJeniece

Official Employee

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2.4K Messages

Hey there, @user_jep278 thanks for reaching out through Xfinity Forums regarding your payment issues. We would be happy to help you with troubleshooting. Are you only having issues making a payment through the Xfinity App? Have you tried the Xfinity Website? Also, what device are you using to attempt to make that payment?

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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