Visitor
•
5 Messages
Cannot use the Xfinity app to log in, but can use firefox browser window to log into my account on the same phone
I cannot use the xfinity app on my Iphone SE 3rd Gen phone. It is a two line phone, one esim ATT line and one sim card for an Xfinity mobile line.
When i try to log in using the xfinity app I get the following message:
Access Denied
You don't have permission to access "http://login.xfinity.com/login" on this server.
Reference #18.9e240f17.1788980826.54053dc
https://errors.edgesuite.net/18.9e240f17.1788980826.54053dc
XfinityJeniece
Official Employee
•
4.3K Messages
19 hours ago
Hey there, @user_8a394e, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you with troubleshooting the Xfinity app. Since you're able to sign in through a browser on the same phone, the issue appears to be with the Xfinity app rather than your account credentials.
Try updating or reinstalling the app, clearing Safari history and website data, disabling any VPN or Private Relay, and testing on both WiFi and cellular data. Since you're using dual SIMs, it may also help to temporarily disable one line at a time and test again.
Does the error occur on both WiFi and cellular, or only on one connection type?
8
0