Cannot activate xfinity now modem In xfinity app

Thank you for your help @EG!

No.. No one ever even attempted at helping me.

@EG​ my question was not answered

@user_u1xrr7 I'm sorry to hear of the issues you're having trying to activate your NOW internet modem.

Our team is here to help. As a friendly reminder direct support for NOW accounts are handled through this portal https://www.xfinity.com/now 

To begin you must be on your home network. Be sure you're not in bridgemode. 

Next log into the Xfinity App and toggle the Allow Admin Tool access to on. 

From there click on the Wi-Fi tab in the Xfinity app.

Select View Wi-Fi equipment and open Advanced settings.

Select Admin Tool online access.

Slide the toggle button to Allow Admin Tool access.

Select Save.

If you are enabling access for the first time, you will be taken to a screen to setup a new password to access the admin tool. Enter your new password and select Save.

Visit http://10.0.0.1 while connected to your Wi-Fi at home.  Username: admin Password: Use the new password created when you enabled access. If you enabled access prior to February 2026 you can use the default password found on the sticker on the bottom of your Xfinity Wi-Fi Gateway.

Once you're done if you wish to turn on brigdemode you can but remember when this feature is enabled it also removes features such as managing and personalizing your network.