Visitor
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4 Messages
Call guard issues
Hi. I have a plan that gives me access to Xfinity call guard. I used to have access to the app, but now it says I don’t have access to call guard as soon as I open the app. There is no way to work within it, it just gives me that window. I have downloaded and reinstalled, enabled call blocker and notifications and restarted my phone. Any ideas?
XfinityJeniece
Official Employee
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4.5K Messages
5 hours ago
Hey there, @user_lagi5i, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help with your iGuard issues. Since the app is reporting that you no longer have access, can you let us know if you're experiencing this on cellular data, WiFi, or both? Also, are you signed into the Call Guard app with the same Xfinity Mobile number that includes the Call Guard feature?
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