Hello, @user_54caab. I understand you are getting a message saying you aren't authorized. I can certainly help troubleshoot this further. To confirm, which Xfinity App is giving you this error when logging in? Have you been able to use this app before, or is this your first time getting in?
Hello, @user_cedefa! Thank you for reaching out to our experts on our Xfinity Community Forum! Our team works around the clock here to solve customer issues and we would love to help you.
Because the cause of this issue can vary with the Xfinity My Account, please begin your own thread and provide a description of the issue you are experiencing. Doing this will allow us to better assist you as well as help others in the community having a similar issue.
Thanks and I look forward to seeing your new post!
XfinityVianney
Official Employee
•
1.4K Messages
3 years ago
Hello, @user_54caab. I understand you are getting a message saying you aren't authorized. I can certainly help troubleshoot this further. To confirm, which Xfinity App is giving you this error when logging in? Have you been able to use this app before, or is this your first time getting in?
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user_cedefa
Visitor
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1 Message
3 years ago
I'm having this same problem and yes, I have used it several times before...
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