App won't sign in

Beginning three days ago my Xfinity app made me log back in, but when I put in the password, it just send me back to another "enter password" screen. I've restarted the phone, tried to do it on and off wifi including using data, on alternative wifi networks, and reinstalled the app three times. It began happening on my wife's phone yesterday and on my Samsung tablet today. I cannot access emails (I still can on a computer) or any wifi settings since I cannot get signed in. How is this fixed?

Responses

C

CaroC

2 Messages

2 months ago

I’m having a similar issue my Xfinity app as well. I put in my email and password and it won’t let me in.

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alexstern2

Regular Visitor

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2 Messages

@CaroC I've been having the same problem for about 2 weeks now. I tried to log in right now by just using my username and not my whole email address, and it works now.

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Reply

2 months ago

0

XfinityJorge

Official Employee

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2K Messages

2 months ago

stuprince Greetings and thank you for using our Xfinity Forums to reach us. We are sorry to hear about these issues you are experiancing with our app and we truly apprecaite you being proactive trying different troubleshootings steps on your end. We are here to assist and pleasse send us a DM with your name and address to get started.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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Xfinity App

stuprince

App won't sign in

CaroC

alexstern2

XfinityJorge

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