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user_2yvnvt
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Sunday, August 24th, 2025

App says “something went wrong”

I went into an Xfinity store today about another issue with my service. They changed something on my account and all of a sudden I get a “something went wrong” error message. After uninstalling and re-installing, I can get to the login screen and enter my credentials, then EVERY time I get the same error message: "Something went wrong - There's been an unexpected error, please try again." One I reach this point, no further action can be taken. If I close and re-open the app, it brings me back to this message. The only way to get to the login screen again is to uninstall and re-install. I've tried every troubleshooting suggestion I've found. They had no idea how to fix it. And now I have no control over my internet. How do I fix this?!?! 

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user_rqkp1o

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24 hours ago

I’m having the exact same issue after changing part of my plan. It’s been about a week now and have found zero fixes or support from any real people. 

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user_2yvnvt

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I called the main customer service number and just insisted on them opening a support ticket, which they finally did. Was told it would be fixed in an hour. Of course it wasn’t. But they send you a text to reply to with Y or N if they solved your problem. Texted N and got a call from a tech in about 10 minutes. Apparently something happened when I went to the store and they took the pro off my account, so that locked me out of the app. They reconfigured my modem and then I deleted and reinstalled the app and it finally worked. Don’t know exactly what they reconfigured but whatever they did worked. Hope this helps. Good luck! 

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23 hours ago

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XfinityJeniece

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Hey there, @user_2yvnvt, thanks for reaching out through Xfinity Forums regarding your account. Happy to hear you were able to get this issue resolved! Please feel free to reach out here on this platform if you need anything else in the future. We are here to help 7 days a week!

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3 hours ago

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