Visitor
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1 Message
App Not Working
I am a new customer. When I log into the app, it says ‘sorry, that didn’t go as planned’. I have been hitting ‘try again’ for 30 minutes.
Visitor
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1 Message
I am a new customer. When I log into the app, it says ‘sorry, that didn’t go as planned’. I have been hitting ‘try again’ for 30 minutes.
user_0de635
Visitor
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1 Message
4 years ago
I’m not a new customer. This is happening to me as well. I tried restarting and all troubleshooting options. Still says that. I would like some help with this.
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user_b69f5b
Visitor
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1 Message
4 years ago
I have used this app daily for at least a year and mine is now saying the same.
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user_2528c7
Visitor
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1 Message
4 years ago
Does anybody know how to unpause a device without using the app ?
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user_361f21
Visitor
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1 Message
4 years ago
I’m not a new customer. This is happening to me as well. I tried restarting and all troubleshooting options. Still says that. I would like some help with this.
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buzzbomb
Visitor
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2 Messages
4 years ago
Welcome to the Xfinity App frustration group. Are you, by any chance using the app on an Android device? Mine works on my iPad, but not my Android phone.
(edited)
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CCAmir
Gold Problem Solver
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7.2K Messages
4 years ago
Hello user_d2032b, thanks for reaching out to us here with this concern. To get your app to working properly please remove the app from your device and then add it back and try signing in again. If this does not resolve your issue please go online and login to your Comcast account there to verify your credentials are active. Feel free to reach back out to me here if you need anything else.
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user_44b34d
Visitor
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2 Messages
4 years ago
I have the same trouble.
Since I can not sign-in the app, I can not proceed any activation of my device....
How can I log in?
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user_4e2e5f
Visitor
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1 Message
4 years ago
I am trying to activate my new Internet service and am getting this message on loop. Need help.
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lamaral
New Poster
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3 Messages
4 years ago
I am seeing the same issue right now. Need help.
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user_4db226
Visitor
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1 Message
4 years ago
I’m also having this issue. Seems like it’s recurring...so I honestly don’t know what’s more ridiculous. Forcing your users to download an app, or having the app come across the same bugs regularly. Chat site is also down with “bad gateway”. I can’t find a phone number anywhere but I have a feeling that if I did I would have to be on hold for a few hours. Can someone just help me? I would not be using this service if I had an alternative.
(edited)
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user_717336
Visitor
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1 Message
4 years ago
Am having the same issue. Please help.
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user_a314bb
Visitor
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1 Message
4 years ago
Sorry, didn’t go as planned issue! Can’t even get the thing hooked up without issues. What do I need to do?
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