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user_xzdvuj
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2 Messages

Wednesday, April 8th, 2026 5:07 PM

App malfunctioning!!!!

NO ONE IS RESPONDING TO my rewards portion of the xfinity APP that's MALFUNCTIONING!!! PLEASE RESPOND TO THIS PROBLEM!!!!

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3 hours ago

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XfinityJeff

Official Employee

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910 Messages

1 month ago

Greetings @user_xzdvuj, and thank you for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the Xfinity app, but you have come to the right place for assistance. What is the issue you are having with the app? You mentioned rewards, which has been rebranded to Xfinity membership, but are you getting a specific error?

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user_xzdvuj

Visitor

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2 Messages

Regarding Membership Benefits:  when I go to access them, this is the error within the app.  It's been malfunctioning like this for months now.

Webpage not available

The webpage at https://customer.xfinity.com/membership?app=1&context_id=oi-53e5ad17dec54309b96b9f7504ab911e&activity_id=8591e036-6ab7-41d4-a4d4-cb16d0ff4a34 could not be loaded because:

net::ERR_HTTP_RESPONSE_CODE_FAILURE

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1 month ago

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XfinityQuemekia

Official Employee

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1.1K Messages

Do you also receive an error when visiting the webpage: Xfinity Membership? Try clearing cache and cookies before attempting.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_i0qvjh

Visitor

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2 Messages

I get the same message. What's up with that?

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21 days ago

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XfinityQuemekia

Official Employee

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1.1K Messages

Is this happening when trying to access your membership rewards @user_i0qvjh?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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19 days ago

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user_i0qvjh

Visitor

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2 Messages

App errors out when clicking on rewards. Website works. 

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19 days ago

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user_0851e3

Visitor

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4 Messages

21 days ago

Same here

net::ERR_HTTP_RESPONSE_CODE_FAILURE

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user_0851e3

Visitor

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4 Messages

Been happening since "Thursday" "deals"... yeah right. No deal

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21 days ago

0

XfinityJon

Official Employee

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1.4K Messages

Good afternoon user_0851e3 have you attempted to delete and re-install the app? You mentioned it is only occurring on the app, and not the website, correct?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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19 days ago

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user_0851e3

Visitor

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4 Messages

21 days ago

Cleared cache in xfinity app, browser app, restarted phone, reinstalled app, restarted router. No joy. Only happens since/when trying to click on "Thursday discounts & deals"

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user_0851e3

Visitor

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4 Messages

21 days ago

Error only happens in Xfinity app

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user_2r75av

Visitor

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1 Message

3 hours ago

glad to know this isn't just happening to me with the app. it's been going on for over a week now..I can only access rewards through the webpage 

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