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kcurry306
1st Topic

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1 Message

Friday, June 13th, 2025

App Issue, no longer able to select manage people, or pause and unpause devices

I updated my App recently for Xfinity, but now I am unable to pause or unpause devices, I cannot access the manage people option as well. I have tried to use the admin tool but that doesn't seem to what I need help with. I've tried to uninstall and reinstall the App as well and still no resolution.

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16 days ago

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XfinityEmilyB

Official Employee

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2.2K Messages

2 months ago

 

kcurry306 Welcome to our community forun! Thank you for reaching out so we can help you manage the devices connected to our Xfinity in-home network. Are you using an Xfinity gateway or are you using a separate personal router? 
 
In the WiFi section of your Xfinity App, you can organize all of your connected devices by the people who use them. Once you've created a person, you'll be able to access additional features to manage your home network, including the ability to Pause All Devices, set a Downtime schedule, establish Active Time Limits, enable Active Time Details and turn on Parental Controls for safe browsing. You can learn more here.

 

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user_pzf4wx

Visitor

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2 Messages

@XfinityEmilyB​ what if you don't have "Wifi" section after modem replacement. The modem no longer shows in the app at all? Tech support has already looked into it and said there is nothing they can do?

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1 month ago

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jjallbright67

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1 Message

I am having the same problem.  there is no fix?

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1 month ago

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user_23369o

Visitor

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1 Message

I am having the same issue.  Have spent a ridiculous amount of time with support and still no resolution.  Pay wayyyy too much for this to not work.  Will probably have to take the modem back to the store?

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1 month ago

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XfinityBenjaminM

Official Employee

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2.3K Messages

We'll be happy to look into this further. When you can, please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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XfinityMarshante

Official Employee

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309 Messages

Hello @jjallbright67, Thank you for letting us know that you are encountering the same issue. Have you tried uninstalling and reinstalling the app?  Is your modem in bridge mode? Bridge mode is a setting that disables the router's functions on the modem, allowing you to use your router. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_5ubiun

Visitor

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3 Messages

1 month ago

I am having the same issue. I have spent four hours trying to reconnect my xFi pods and no one has an explanation as to why I cannot do it. They say everything looks good on their end. 

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user_5ubiun

Visitor

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3 Messages

Resolved! When I activated my storm-ready wi-fi, settings were updated that made it so I was able to see the xFi pods and users again. 

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1 month ago

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XfinityJustinC

Official Employee

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1.5K Messages

@user_5ubiun thank you for following up and providing the steps that worked to get your issue resolved. It's greatly appreciated, with Xfinity Forums being a community gathering spot it's really helpful to have this information in public where others can search similar issues. Please let me know if there was anything I can help you with. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_thw32d

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1 Message

18 days ago

I am also unable to manage people or devices on my network through the app. I was able to before but now I can’t for some reason. Pls help

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XfinityBenjaminM

Official Employee

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2.3K Messages

Can you please try unstinalling and reinstalling the app? Are you able to manage your devices after that?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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16 days ago

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