U

Visitor

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1 Message

Friday, August 26th, 2022 1:56 PM

Closed

App Error

​I just created my account yesterday. Every time when I try to log into my account on the app, it says "sorry, we're having some trouble". I tried several tricks like re-downloading the app and cleaning up cookies, but they didn't work. Can anyone help me solve this problem?​

Official Employee

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278 Messages

7 months ago

@user_743508 Hello! Thank you for reaching out to us here on our Community Forums page. Are you experiencing this on all apps that we have or are you able to login and use some of them successfully?

Visitor

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1 Message

3 months ago

I am having the same trouble as the other customer with the app on all devices in the home. The app doesn’t even work when not on Wi-Fi 

Official Employee

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608 Messages

Thanks for reaching out @user_f78353! What app are you trying to login to? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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