App Error

I just created my account yesterday. Every time when I try to log into my account on the app, it says "sorry, we're having some trouble". I tried several tricks like re-downloading the app and cleaning up cookies, but they didn't work. Can anyone help me solve this problem?

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Responses

XfinityBenjaminM

Official Employee

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2K Messages

3 years ago

@user_743508 Hello! Thank you for reaching out to us here on our Community Forums page. Are you experiencing this on all apps that we have or are you able to login and use some of them successfully?

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user_f78353

Visitor

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1 Message

2 years ago

I am having the same trouble as the other customer with the app on all devices in the home. The app doesn’t even work when not on Wi-Fi

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XfinityAntoine

Official Employee

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1.4K Messages

Thanks for reaching out @user_f78353! What app are you trying to login to?

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2 years ago

0

Xfinity App

user_743508

App Error

XfinityBenjaminM

user_f78353

XfinityAntoine

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