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user_b6d53b
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Visitor

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2 Messages

Tuesday, December 19th, 2023 8:53 PM

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Advanced security

I'm having thr same issue. I spoke to 2 different representatives and they said it was fixed on their end. It is Not!

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9 months ago

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XfinityJorge

Official Employee

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1.5K Messages

9 months ago

Greetings @user_b6d53b thank you for using our Forums to contact our Xfinity Support team. Can you please let us know more about the issue at hand so ourteam can be of assistance? 

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user_b6d53b

Visitor

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2 Messages

Hi, 

Thank you for replying. I believe I’m having the same issue regarding the Advanced Security option on the Xfinity app. Regardless of how many times I click “turn it on”… it kicks back and takes me to the same page with the “turn it on “ option.  Please advise 

(edited)

9 months ago

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XfinityXanadu

Official Employee

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281 Messages

Enabling Advanced Security can take up to 10 minutes. Once you enable it, it may appear that it is not yet on right away. Are you checking the security status in the Overview section of the Xfinity app after more than 10 minutes have passed and seeing it is still not enabled there? 

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9 months ago

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