Visitor
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2 Messages
Account Information, Activity, Billing, and Devices NOT loading on Xfinity Mobile App
Recently moved to a new address. Xfinity Mobile transferred account information to new service address successfully. However, since the transfer, I am able to log in successfully to the Xfinity Mobile app but I always get the "sorry, having trouble retrieving information" notification. Although I'm able to log in successfully, the error continues to show and I'm unable to view account information, activity, data usage, billing, and even device information.
Tried for several days to speak with tech support, advanced support team, etc. and unfortunately, no one can successfully troubleshoot. Frustrating because more often than not, I'm placed on hold for 30 minutes or so and eventually I'm disconnected.
Help! Any advice would be greatly appreciated!
CCDevin
Problem Solver
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735 Messages
3 years ago
@user_a2c6f1
Good morning! Thank you for reaching out to us through our Xfinity Forums so we can help address this concern with your Xfintiy Mobile app. It sounds like you have been trying to access your account information for a while but have continued to have trouble getting past this error.
We have limited access to your Xfinity Mobile account here through Xfinity Forums but we do have experts who are available to you through text, phone, and chat. Here are the methods to contact them: SMS Text Message: 1 (888) 936-4968
Phone: 1 (888) 936-4968
Chat: https://comca.st/3uNy0nB
Some tips I would also recommend are to make sure that the credentials you are using are the primary username and password for complete account access. Have you also tried reinstalling the app?
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